wish平台订单履行政策介绍-ESG跨境

订单履行政策介绍

对于收到订单的商户，及时、准确地履行订单是商户的首要任务。

5.1所有订单必须在5个自然日之内履行

如果订单在释放给商户后的5个自然日内未履行，该订单将被自动退款，且相应产品可能会被下架。对于每个自动退款订单，商户将被处以$50.00*的赔款。

5.2若商户因商户政策5.1导致退款订单数量极高，其账户将被暂停

自动退款率是指根据商户政策5.1自动退款的订单数量与收到的订单总数之比。如果此比率非常高，商户账户将被暂停。

5.3如果商户的履行率非常低，其账户将被暂停

履行率是指已履行订单数与收到的订单总数之比。如果这个比率极低，商户账户将被暂停。

5.4符合确认妥投政策的订单必须使用 Wish 认可的能提供尾程物流跟踪信息的商进行配送。

确认妥投政策适用于订单金额超过以下相应国家/地区阈值的订单。

订单金额为“数量x（商户设定价格+商户设定运费）”。

**对于 Wish 合并计划涵盖的目的国/地区路向的订单，“商户设定运费”部分将包括预估 WishPost 运费。了解更多。

要求：

• 符合“确认妥投政策”的订单必须在订单释放时间起的7个自然日内确认履行；

• 订单必须使用 Wish 认可的能提供尾程物流跟踪信息的进行配送；

• 订单须在可履行的30个自然日内由可确认妥投的确认妥投。

无法达到上述要求的商户将面临被暂停账户的风险。

了解更多有关确认妥投政策的信息

查看 认可的能够提供尾程物流跟踪信息的可确认妥投物流服务商列表

5Fulfillment

Last updated on July 29, 2021

Fulfilling orders promptly and accurately is the number one priority of a merchant receiving sales.

5.1All orders must be fulfilled in 5 calendar days

If an order is not fulfilled in 5 calendar days after the order is released to the merchant, it will be auto-refunded and the associated product may be disabled. The merchant will be penalized $50.00* per auto-refunded order in this case.

5.2If a merchant has an extremely high number of orders refunded by Merchant Policy 5.1, their account will be suspended

Auto-refund ratio is the number of orders automatically refunded due to Merchant Policy 5.1 over the number of orders received. If this ratio is extremely high, the account will be suspended.

5.3If a merchant's fulfillment rate is extremely low, their account will be suspended

Fulfillment rate is the number of orders fulfilled over the number of orders received. If this rate is extremely low, their account will be suspended.

5.4Orders that qualify for the Confirmed Delivery Policy must be shipped with one of our Confirmed Delivery carriers that provide last mile tracking.

The Confirmed Delivery Policy affects orders that are shipped to the following countries with an order value above their respective thresholds.

Order value is defined as 'quantity * (merchant price + merchant shipping)'.

** The "Merchant Shipping" component will include an estimated WishPost Shipping amount for orders bound for destination countries included in Wish's unification initiative. Learn more.

Requirements:

• Orders that qualify for the Confirmed Delivery Policy must be confirmed fulfilled within 7 calendar days from the order released time;

• Orders must be shipped by one of our qualified carriers with a method that provides last-mile tracking;

• Orders must be confirmed delivered by one of the qualified Confirmed Delivery shipping carriers within 30 calendar days of the order being available for fulfillment.

Merchants that do not meet these requirements are at risk of account suspension.

Learn more about the Confirmed Delivery policy

View the list of qualified Confirmed Delivery shipping carriers that provides last-mile tracking

特别声明：以上文章内容仅代表作者本人观点，不代表ESG跨境电商观点或立场。如有关于作品内容、版权或其它问题请于作品发表后的30日内与ESG跨境电商联系。